Refund policy

  • Returns, Exchanges & Refund Policy

    At Olive, we take pride in ensuring every product is thoroughly checked before it leaves our studio. However, if you receive a product that is damaged or faulty, we're here to help.

    🛍️ Returns & Exchanges

    We accept returns or exchanges within 7 days of delivery.

    To initiate a return or exchange, please contact our customer care team at +92 339 2855485.

    Requests made after 7 days from the delivery date will not be accepted.

    📦 Return Conditions

    • Items must be returned in their original, unused and undamaged condition.
    • In case the returned item is damaged or not in its original condition, it will be sent back to the customer.

    💸 Refunds

    Refunds will be issued via bank transfer.

    Refunds cover only the product amount.

    4% payment processing/tax charges will be deducted.

    In case of Free Shipping, Shipping Charges of Rs 250 will be deducted.

    Shipping charges are non-refundable.

    The return shipping cost must be covered by the customer.

    🔄 Exchanges

    Customers requesting an exchange will be charged:

    • Rs. 250 delivery fee for the new shipment.
    • Rs. 100 packaging fee separately.

    🌸 Perfume Return Policy

    Due to the nature of fragrance products, additional conditions apply to all perfume returns:

    • A minimum of 90% perfume juice must be present in the bottle to qualify for a return or refund.
    • Customers must share clear images of the perfume bottle with our customer care team before initiating the return process.
    • The perfume must be returned with its original, undamaged box.
    • For safe transit, customers must place the perfume (along with its original box) inside a corrugated brown box to prevent damage during shipping.
    • Perfumes returned with damaged, missing, or altered packaging may not qualify for a refund.

    💰 Perfume Refund Deductions

    For approved perfume refunds:

    • Rs. 100 packaging charges will be deducted.
    • 4% payment processing/tax charges will be deducted.
    • The remaining eligible amount will be refunded to the customer's bank account.